Troubleshooting

1. When your machine is Offline

This means we currently can’t access your machine through our network. Please follow the steps one by one below to troubleshoot the reason why your machine is offline.

1.1 Check if your machine is powered on

If you link multiple machines to one NetMind account, please make sure that the corresponding machine is powered on.

1.2 Check the network connection of your machine

Please check the network link status of the device, because the Power network needs to access your machine through the Internet for you to be on the network.

1.3 Refresh the webpage

The information display problem may be caused by the delay of the interface. After refreshing the web page, check the machine status again.

1.4 Give it a minute to connect

After you restart your computer, the Power network may experience some delay and not detect your computer right away. Refresh the interface after waiting for 5-10 minutes, and check whether the machine has been displayed online.

1.5 Delete your machine and rejoin the network

If all the above methods have no effect, please delete the machine on the interface and rejoin through the CLI.

We recommend that you use the CLI to exit the cluster.

./client-go leave -e prod

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2. When will your machine be Disabled

We will disable your machine if it remains offline for 3 months. If you wish to add your machine back to the network, please delete it from the interface and rejoin using the CLI.